Where is my media handled?
Your items are handled by our experienced team in Melbourne.
Build my orderFrequently asked questions
Straightforward answers about sending, handling, transferring and receiving your memories.
Can I post my order?
Yes. We accept tracked deliveries Australia-wide and recommend sturdy packaging.
Can I drop media off?
Yes. Visit our Cheltenham studio during published opening hours.
What formats do you accept?
We work with consumer and professional video, film reels, photos, slides, negatives and audio.
How will I receive my files?
Available choices include USB, SSD, cloud download and selected optical-disc formats.
Can you identify unknown media?
Yes. Attach a clear reference photo during checkout and add a note for our team.
What if an item is damaged or mouldy?
Mention its condition in your order notes. We will assess it and contact you before extra work.
How do I know the final price?
Current items and prices are loaded from the connected Square catalogue at checkout.
Ready to preserve your memories?
Build my order, attach reference photos and pay securely through Square.