Frequently asked questions

Choose the type of media you have, build your order with the relevant quantities and options, then review it before entering your details and paying securely.

We work with consumer and professional video tapes, film reels, photographs, slides, negatives, audio recordings and selected disc and digital formats.

Yes. Add a clear reference photo and a note during checkout so our specialists can identify unusual tapes, reels, slides or other media before processing.

Yes. We accept tracked deliveries Australia-wide. Use sturdy protective packaging, include your order or job number and retain your tracking receipt.

Yes. You can bring your media to Office 16/47 Wangara Road, Cheltenham VIC 3192 during the published opening hours.

Place items in sleeves or protective bags, use a strong box and fill empty space so nothing moves. Put your order or job number inside and use tracked shipping.

Check the current opening and contact details before travelling. For unusual media or a large collection, contact our team first so a specialist can advise you.

Our domestic and professional services cover many consumer and broadcast formats. Select your format in the order builder, or send a clear photo if you are unsure.

Yes. These common domestic formats are available in the video-tape ordering service, together with other supported consumer tape formats.

We can assess tapes recorded in overseas television standards. Add the format or country information to your notes, or contact a specialist if you are unsure.

Your transfer is handled as a production job by our Melbourne team. Note any known condition issues, damage or mould when ordering so the team can assess them appropriately.

Tell us what you are hoping to preserve in the order notes. The team will transfer the media according to the selected service and the information supplied with your order.

A standard transfer preserves the recording as supplied. If you need editing, enhancement or a photo-video montage, choose the relevant specialist service or ask for advice.

Do not assume duplicate recordings will be removed automatically. Label your tapes clearly and explain any suspected duplicates in your order notes.

The film-transfer service covers supported home-movie and professional film-reel formats. Choose your reel type in the order builder, or send a photo for help.

Many home-movie reels are silent, while some film formats may carry a sound track. The format and physical reel need to be assessed before sound availability can be confirmed.

Sound can be captured when present in a supported format and included in the selected service. Send a clear photo of the reel and film edge if you are uncertain.

Reel size and how full it is provide a useful first indication. Use the available reel options on the film page, or send a photo for help.

The listed service is for transferring existing film reels. Contact the team before sending undeveloped film so they can confirm whether it can be accepted.

Photo, slide and negative services include options for different collections and outcomes. Tell us about fading, damage or intended use so the team can recommend the appropriate service.

Yes. The photo-transfer service accepts supported photographs, 35mm slides and negatives, with digital storage and delivery choices.

Large collections can be organised as a dedicated scanning job. Provide an estimated quantity and any grouping or file-naming instructions.

Our audio services cover supported cassette, reel-to-reel, DAT, vinyl and other recording formats, with modern listening and archive-file options.

The available output format is shown while you build the order. Domestic video transfers use MPEG-4 H.264 High Definition; supported specialist services may offer additional formats.

Yes. Customer-supplied USB drives or hard drives are available as an output choice for supported services. You can also select storage supplied by us.

Storage requirements depend on the number, duration and output format of your transfers. For a large collection, ask the team before selecting storage.

Cloud delivery is available for supported services and can be selected alongside USB, hard-drive and customer-supplied storage options.

Modern digital files can be used with compatible editing software. DVD authoring and copies are also available for supported services; choose the relevant output while building your order.

Turnaround depends on media format, quantity, condition and selected service. The team can give guidance after reviewing your order; do not rely on an unconfirmed date for time-sensitive jobs.

Transfers happen in real time or through careful scanning and quality-control stages. More items, longer recordings, damaged media and specialist formats can add production time.

Express Service is available where shown in the order builder. Select it on eligible work to request priority processing; availability and the current charge are displayed with the order.

The order builder calculates selected services, quantities, options, GST and eligible package pricing. Review the complete basket and checkout total before payment.

Current service and package prices appear on the relevant service pages and in the order builder. Final checkout uses the connected catalogue and server-side pricing rules.

Card payment is processed securely through Square. Apple Pay, Google Pay and Afterpay appear only when supported by the device, item and connected Square account.

Describe the condition in your order notes and attach a clear photo. Do not play or clean visibly mouldy media yourself; the team will assess whether specialist handling is required.

Yes. If assessment identifies extra work outside the service already ordered, the team will contact you before adding it.

Repair and assessment options are available for supported tape work. Describe the problem and format when ordering so the correct specialist can review it.